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Our Custom Home Building Process — From First Call to Move-In

  • Writer: Tyann Bjorkman
    Tyann Bjorkman
  • Apr 17
  • 4 min read

From the first phone call to the one-year warranty walkthrough — exactly what it looks like to build a custom home with Northwest Custom Homes in North Idaho. Six phases, typically 12 to 20 months end-to-end.

The quick version

  • Phase 1 — Discovery (1–2 weeks): Pre-construction consultation, lot walk, budget conversation

  • Phase 2 — Design (2–4 months): Architectural drawings, interior design, itemized bid, signed agreement

  • Phase 3 — Pre-construction (1–3 months): Permits, engineering, finalized selections, site prep

  • Phase 4 — Construction (9–14 months): Foundation through final finish, with scheduled client walk-throughs

  • Phase 5 — Completion (2–3 weeks): Final walkthrough, punch list, certificate of occupancy, move-in

  • Phase 6 — Warranty (12 months+): One-year walk, ongoing workmanship warranty, continued support

Total elapsed time from first call to move-in: 12 to 20 months, depending on size, complexity, and lot.

Phase 1 — Discovery

What happens: you call 208-660-2896 or email Fendich.eric@gmail.com, we schedule a 45-minute pre-construction consultation, and Eric walks your lot (or reviews lots with you). We talk through your floor plan ideas, timeline, and target budget.

What you walk away with: an honest read on whether the project is feasible at your target budget, what your lot will cost to build on, and whether NW Custom Homes is the right team for your build. If we're not the right fit, we'll tell you — no high-pressure pitch.

Cost: free. No deposit required to talk.

Phase 2 — Design

What happens: if you're moving forward, we start architectural design in-house — either customizing one of our existing plans (Oakhaven, Stonebridge, Belmont Manor, and more) or creating a new plan from scratch. Luba begins interior design in parallel so exterior and interior develop together, not in sequence. Structural engineering gets scheduled. You review and refine drawings until the house is right on paper.

What you'll see: preliminary floor plans, exterior elevations, interior mood boards, material samples, and a full itemized bid — line by line by category — so you can see exactly what you're spending on framing vs. cabinets vs. roofing vs. landscape.

What you'll sign: a construction agreement with a detailed scope, a written timeline, and the itemized bid as an exhibit. You won't be surprised by what's in or out of scope later.

Phase 3 — Pre-construction

What happens: we pull permits, finalize engineering, lock in finish selections (you'll walk our trusted vendors for cabinets, flooring, tile, lighting, and plumbing), schedule subcontractors, and prepare the site. If you're buying or clearing a lot, this is when we work with the surveyor and excavator to get it ready.

Selection appointments: typically three to five visits to showrooms and vendors, always accompanied by Luba so the selections hang together as one design. No "here's a binder, pick something" — this is a guided process.

What you'll see: a final schedule, permit approvals, a finalized selections sheet, and a groundbreaking date on the calendar.

Phase 4 — Construction

What happens: we break ground. Construction runs in phases — foundation, framing, dried-in, rough mechanicals, insulation and drywall, interior finish, exterior finish — each with its own quality checkpoints.

Your involvement: three scheduled walk-throughs minimum — pre-drywall (you can see every stud, pipe, and wire), pre-finish (when cabinets are going in), and final. You can visit more often if you want; many clients do. Weekly written updates keep you in the loop between walk-throughs.

Who you talk to: Eric, directly. You are not routed to a project manager. If a decision needs to be made on site, Eric is the one making it and communicating it to you.

Typical duration: 9 to 14 months, depending on size and complexity.

Phase 5 — Completion

What happens: final inspection, certificate of occupancy, final walkthrough with you, and a detailed punch list. We don't hand you the keys until every punch-list item is closed.

What you'll get: a binder (or digital equivalent) with warranty documentation, appliance manuals, paint codes, material spec sheets, subcontractor contacts, and a written warranty certificate. Utilities transferred, smoke detectors tested, garage codes set — ready to live in.

Move-in: on the date written in your agreement, or we communicate any variance in writing well ahead of time.

Phase 6 — Warranty and ongoing support

What happens: every home comes with a written warranty covering workmanship and materials. We schedule a one-year walk-through to address any normal settling issues (drywall seams, door alignment, caulk lines) — this is a standard part of the build, not an ask.

If something goes wrong: you call us. Not a warranty claim center. Eric answers.

Structural coverage: structural elements (foundation, framing) are covered for longer terms than finish items — exact terms are in your construction agreement.

A few things worth knowing before you start

Why design-build beats "find an architect, then find a builder"

When architecture and construction are separated, design decisions get made without construction cost context — and then the builder re-prices the whole house in month two, and you spend month three value-engineering. With design-build, the architect and the builder are the same team; the design respects the budget from day one. That's why NW Custom Homes keeps both in-house.

Why we push back on some requests

If a client wants a detail that will fail in five years (a flat roof in a snow climate, a stone veneer without proper weep detailing, a finish that won't survive ski boots and dogs), we'll tell you. Third-generation builder experience means we've seen what fails. You'll never hear "sure, we can do that" when the honest answer is "yes, but you'll regret it in year three."

Why we don't remodel or add on

We only build new construction — no remodels, additions, second stories, or ADU add-ons. Our craft is at its best starting with a blank slate. If you're looking for remodel work, we're happy to refer you to North Idaho specialists.

Ready to start Phase 1?

Call 208-660-2896 or email Fendich.eric@gmail.com to schedule your pre-construction consultation. Free, 45 minutes, no pressure, no deposit.

 
 
 

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